Where are your pieces made?
All of our pieces are made to order in Sydney, Australia.

Are your diamonds conflict free?
Yes, all RUUSK Diamonds are conflict-free and are purchased from accredited diamond suppliers. We only work with suppliers whom we know and trust.

Can you source Australian diamonds?
Yes, we love working with Australian diamonds. These custom stones need to be sourced upon request as supply of these stones is limited and can vary. If you’re interested in using Australian diamonds in your special piece please contact us to find out about availability and pricing.

Do you work with other gemstones?
Yes, many of our collection pieces feature beautiful navy Australian sapphires. We can also source other gemstones that you may love, for example rubies, citrine, emeralds etc. If you’d like to personalise your piece with a different stone please us to find out about availability and pricing.

Can you use heirloom stones?
Yes, using heirloom stones in your special piece is a beautiful way to combine old and new and add extra meaning to your modern heirloom. All heirloom stones need to be reviewed by Tania to confirm that they are suitable to be used in your special piece.

Can you use my gold?
At this stage we do not work with customer supplied gold.

Can your repair or resize my ring?
We only accept repairs and re-sizing for the pieces that we have created.

How do I determine my ring size?
The best way to have your ring size checked would be to visit a local jeweller to have your finger sized in person. Please note that you will need to check the size of the finger that you would like to wear your ring on. Alternatively, you can also order our complimentary ring sizer here. If you have any questions regarding determining your ring size please don’t hesitate to contact us.

Can I personalise my piece?
Yes, as all of your pieces are made to order you have the option to choose your metal, stones, setting style, stone placement and add personalised engraving for any of our collection shapes. If you’d like to have a unique, one-of-a-kind piece created just for you then you can elect to use our bespoke services.

Can I create a bespoke piece?
Yes, bespoke pieces are unique designs created just for you. They include an individual consultation with Tania and a unique hand carved piece. Your piece will be one of a kind, a special creation in Tania’s inherent stylistic approach designed and made especially for you to treasure. Please visit our bespoke page to inquire about your unique piece.

Can I have my piece engraved?
Yes, we work with expert hand and laser engravers who can help you further personalise your piece with a hand carved message or motif. Please note that Hand Engraving may add 4-6 weeks to our production time. Please contact us to inquire about engraving options and pricing.

How long will it take for my piece to be completed?
Good things take time, as all of our pieces are made to order, please allow for 8-10 weeks for your special piece to be made. 

Can you rush my order?
If you need your special piece by a particular date, please contact us so we can do our best to meet your timeline. Rush fees may apply for express orders.