Refund Policy

ORDERS POLICY
In case of any circumstance or reason outside of our control, we reserve the right to suspend the fulfilment of an order. In such case, we shall immediately notify the customer, who will then have right to cancel the order.

  • Once an order has been made and payment fulfilled, the customer accepts that they have committed to the purchase and the details of the order. Reversals of an order will not be accepted without immediate contact for consideration of circumstance.
  • Please note any change of order details after your order has been placed, including ring size or engraving, may incur a fee.
  • We reserve the right to refuse an order in the event of an error on the shop's website.   

       

RETURNS
As each piece is made to order especially for you, all sales are final. RUUSK does not offer exchanges or returns for change of mind. Please take a moment to check and confirm that all of your order details are correct prior to ordering. Should you need any assistance please don't hesitate to contact us.