Shipping & Delivery
Please allow 8-10 weeks for your special piece to be made especially for you. Please note that if you live internationally you may need to allow for another week or so for shipping.
For any special pieces featuring hand engraving, please note that creating your special piece requires an additional 4 weeks.
***SYDNEY MOVE MID YEAR***
We’ll be preparing for our move back to Sydney over the next couple of months, saying a sweet farewell to our Newcastle studio on the 1st of June. Our new space in Sydney is planned to open sometime in August.
We will still be open during this transitional period; however, our turnaround times will be extended as we navigate these changes. To ensure that you have enough time to order and receive your precious pieces, we’ve put together some important order dates:
*Orders placed after June 1st will be delivered from the end of September, or for pieces with hand engraving ordered after June 1st, delivery will be from mid October.*
All domestic parcels are sent with complimentary insured and express Australia post. You will be sent a tracking number on fulfilment of your order so you can monitor your consignment's journey. You should expect to receive your parcel within 1-4 business days depending on your location.
All international parcels are sent via express and insured DHL. Please note that RUUSK is not accountable for any duty, import or custom charges that you may incur.
If you need a piece by a specific date for a gift or another occasion, we will always do our very best to get the piece to you in time. Please contact us at firstname.lastname@example.org prior to placing your order so we can confirm whether we are able to meet your deadline.