Please allow 8-10 weeks for your special piece to be made especially for you. Please note that if you live internationally you may need to allow for another week or so for shipping.
For any special pieces featuring hand engraving, please note that creating your special piece requires an additional 4 weeks.
All domestic parcels are sent with complimentary insured and express Australia post. You will be sent a tracking number on fulfilment of your order so you can monitor your consignment's journey. You should expect to receive your parcel within 1-4 business days depending on your location.
All international parcels are sent via express and insured DHL. Please note that RUUSK is not accountable for any duty, import or custom charges that you may incur.
If you need a piece by a specific date for a gift or another occasion, we will always do our very best to get the piece to you in time. Please contact us at email@example.com prior to placing your order so we can confirm whether we are able to meet your deadline.