Terms & Conditions


COPYRIGHT
All of the content that appears on the RUUSK website, including visuals and text, are subject to copyright protection. If you would like to share the content on this website please contact us.

ORDERS POLICY
In case of any circumstance or reason outside of our control, we reserve the right to suspend the fulfilment of an order. In such case, we shall immediately notify the customer, who will then have right to cancel the order.

  • Once an order has been made and payment fulfilled, the customer accepts that they have committed to the purchase and the details of the order. Reversals of an order will not be accepted without immediate contact for consideration of circumstance.
  • Please note any change of order details after your order has been placed, including ring size or engraving, may incur a fee.
  • We reserve the right to refuse an order in the event of an error on the shop's website.  


PRODUCT ACCURACY
All products have been described as accurately as possible on the site. As all pieces are handmade, we celebrate the slight variations which make each piece unique. Metal colours may also vary slightly from those seen on your screen as each browser and monitor is different. All stones used in RUUSK pieces are natural stones which will naturally vary in shade and colour. 

PRICING
We reserve the right to change prices, conduct or cancel sales at any time without notice.

PAYMENT
Payments are made securely via PayPal. All major credit and debit cards are available via Paypal as well as secure online payment from a linked bank account.
You may also pay via a direct bank transfer in our account. Should you wish to do this please contact us via email to place your order. All orders are charged in AUD. 

INTERNATIONAL PAYMENT
Please note, prices in other currencies displayed on our website are to be used as a reference only. All orders are charged in AUD. We are unable to provide exact currency conversions as your specific exchange rate will depend on your credit and debit card issuer. You may also incur a currency conversion fee, please contact your bank or card issuer for more information. 

RETURNS
As each piece is made to order especially for you, all sales are final. RUUSK does not offer exchanges or returns for change of mind. Please take a moment to check and confirm that all of your order details are correct prior to ordering. Should you need any assistance please don't hesitate to contact us. 

FAULTS
All jewellery is quality checked by a specialist jeweller, however if for any reason you feel that your piece is faulty please contact us at enquiries@ruusk.com. The piece will be assessed and if considered faulty, we will gladly repair or replace the faulty piece. 

    Please note that wear and tear during the course of normal use is not considered a fault. RUUSK pieces are handmade from precious metals that will naturally dent or scratch over time as you wear them during your life adventures. If your pieces features any diamonds or gemstones, we recommend having your settings checked with your local jeweller every 1-2 years as stone settings can loosen over time.

    To avoid damage please treat your handmade piece with the same care and love in which it was made. For more information on caring for your RUUSK piece, please read our jewellery care guide.

    All rings are handmade so slight variations between pieces are to be expected and celebrated.  

    WRONG SIZE
    While we're more than happy to assist where possible, it is ultimately the customer's responsibility to ensure the correct size has been ordered. 
    Please take a moment to check your size before ordering. If you have any questions regarding sizing please see our ring sizing guide for ring sizing information. If you have ordered the wrong size and would like us to re-size your ring, please note that a re-sizing fee will apply.

    SHIPPING
    All RUUSK pieces are sent via insured and express Australia post or DHL & Fedex (for international parcels). Please note that RUUSK is not accountable for any international duty, import or custom charges that you may incur. For more information on shipping please visit our delivery & production page.