All of our pieces are lovingly and mindfully made to order in Sydney and Newcastle Australia. We’re proud to work with local jewellers to support the continuation of traditional jewellery techniques and skills. Find out more about our philosophy here
Yes - we have lay-by available on our website which is ideal for online purchases under $1,200. Alternatively, we also offer flexible payment plans via direct deposit or for larger orders. Please contact Stef at email@example.com for more information.
Absolutely, our pieces are made to order just for you so you can personalise your piece with your selected stone, setting style and engraved message. You can personalise many of our pieces directly via our website. Please don’t hesitate to reach out if you need any help personalising your special heirloom.
Yes, we work with expert hand and laser engravers who can help you further personalise your piece with a hand carved message or motif. Please note that Hand Engraving may add 4-6 weeks to our production time. Please contact us to inquire about hand engraving engraving options and pricing. You can add laser engraving to your special piece directly via our website when you place your order.
We only accept repairs and re-sizing for the pieces that we have created.
As all of our special pieces are made to order, we only sell directly via our website and do not wholesale of have any stockists at this time. If you'd like to see more images or videos of our special pieces please don't hesitate to contact us so we can send you some more info.
Absolutely. Please contact Stef at firstname.lastname@example.org to book in your call.
Absolutely not, we’re big believers in creating beautiful solid gold treasures for you to wear. All of our rings are cast as solid gold pieces and have a lovely luxurious weight to them.
GEMSTONES & GOLD
Yes, all RUUSK Diamonds are conflict-free and are purchased from accredited diamond suppliers. We only work with suppliers whom we know and trust.
Yes, we love working with Australian diamonds. These custom stones need to be sourced upon request as supply of these stones is limited and can vary. If you’re interested in using Australian diamonds in your special piece please contact us to find out about availability and pricing.
Yes, all of our special pieces are cast in solid 9ct, 14ct or 18ct Yellow, Rose and White gold so you can treasure and wear your piece for many years to come. We are also able to create our rings in platinum by request. All of our pieces are nickel free.
Yes, many of our collection pieces feature beautiful navy Australian sapphires. We can also source other gemstones that you may love, for example rubies, citrine, emeralds etc. If you’d like to personalise your piece with a different stone please contact us to find out about availability and pricing.
Gold carat refers to the percentage of pure gold in relation to other metals present in your jewellery. Because gold is soft, 100% pure gold isn't suitable to create jewellery. As such, gold is mixed with other alloys to create 3 more durable metals. 18ct Gold contains approximately 75% pure gold, 14ct Gold is 58.3% and 9ct is 37.5%. You can read more about Gold ct and the differences between them here: Choosing your ring metal
Yes, our rings can be made in Platinum by request. You can also read more about the difference between Platinum and White gold here: Platinum vrs White Gold
At this stage we are not taking on projects with customer supplied gold or gemstones.
As we want our special pieces to be treasured for many years to come, we choose to only work in solid Gold. All of our pieces are made in solid yellow, rose and white gold or Platinum as gold is hypoallergenic and a much more durable alloy than silver. We tend to find that silver jewellery tarnishes and changes shape over time because silver is a soft metal. So if you like the look of silver, I would definitely recommend our white gold options or Platinum
Good things take time, please allow 6-8 weeks for your special piece to be made. For wedding bands or pieces including hand engraving, we suggest allowing 12 weeks. Christmas is also a particularly busy time of year so the more time you allow for your special creations to be made the better :)
If you need your special piece by a particular date, please contact us so we can do our best to meet your timeline. Alternatively, if you’re after an urgent gift you can order one of our ready-made pieces which are ready-to-ship :)
Yes we do. All of our international parcels are sent via express and insured DHL. The cost of shipping will be calculated at the checkout. Please note, this does not include any duty, custom or local import fees that may incur. Should you have any questions, please don't hesitate to get in touch.
Shipping times will vary depending on your location. Shipping within Australia can take 1-4 business days to arrive. Overseas deliveries can take anywhere from 4-16 days. (Please note that this does not include production time). All parcels are sent via express post or express international DHL. Please contact us should you require international shipping.
National parcels are sent via insured and express Australia Post. International parcels are sent via insured DHL Express.
All of our very special pieces are sent via express and insured post. We offer complimentary shipping within Australia :)
The best way to have your ring size checked would be to visit a local jeweller to have your finger sized in person. Please note that you will need to check the size of the finger that you would like to wear your ring on. Alternatively, you can also order our complimentary ring sizer here. If you have any questions regarding determining your ring size please don’t hesitate to contact us.